Answers from your own knowledge
Dot uses the FAQs, documents, and web pages you add. Each answer shows its source, and when the answer is not there, Dot says so instead of guessing.
See exampleAI customer support in your customers' language
Answer every customer in seconds, day and night.
Dot replies on Telegram and your website in Amharic and English, using only your own documents and pages. It never guesses, and it brings in your team when a customer needs a person.
Free trial starts when your assistant goes live. No payment required.
- Customer
Do you deliver to Bahir Dar, and how long does it take?
10:24 AM - Dot AI
Yes! We deliver to Bahir Dar. Your order usually arrives within 2–4 business days.
Source: Delivery policy10:24 AM - A team member has joinedDot routes the issue to a person who can help.
- Your knowledgeDocuments and website
- Your channelsWebsite and Telegram
- Your teamHuman handoff
- Always onAnswers 24/7
What makes Dot different
Built for your business, with people when needed.
Dot answers using your documents, website content and FAQs, shows where each answer came from, and brings in your team whenever a human touch is needed.
A person when it matters
When Dot cannot help with confidence, your team is notified and a team member takes over the conversation.
- Dot answers
- Dot recognizes when it needs help
- Your team is notified
- A person takes over
Amharic and English
Customers are answered in the language they write in: Amharic, English, or Amharic typed in Latin letters. Replies use the formal form of address unless you choose otherwise.
- አማርኛ
- English
Information that stays current
Website pages are checked again on a schedule, or when a customer asks about something that changes often.
Telegram and website chat
On Telegram and in a chat window on your website. Both are answered by the same assistant, with the same knowledge.
Connected to your business
Custom actions let the assistant look up orders, bookings or accounts in your own systems.
White-label support
Your brand. Your customer relationships.
On eligible plans, Dot works under your company’s identity, so customers see your brand—not ours.
Compare plans- Your logo, colours and domain
- Emails from your own address
- No “Powered by Dot” badge
Questions businesses ask
What does Dot answer from?
Only from what you add: FAQs, documents, price lists and your website. Each answer shows the source it came from.
What happens when Dot doesn't know the answer?
It says so instead of guessing and offers a person. The conversation goes to your shared inbox, and your team is notified.
Which languages does it speak?
Amharic and English today, including Amharic typed in Latin letters. More languages are added one at a time, each with its own handling of spelling, numbers and search.
Where do my customers reach it?
On your Telegram bot and in a chat window on your website. Telegram voice notes are included on plans that have them.
Can it look up orders or bookings?
Yes. Custom actions connect Dot to your own systems, so it can look up orders, bookings or accounts while it answers.
Can I use my own brand?
Yes. Your customers see your assistant's name, colours and greeting. Higher plans remove the Dot badge and add your own domain, and agencies can resell Dot under their own name.
How long does setup take?
An afternoon. Create your account, add your FAQ and connect Telegram. Your assistant can answer its first customer the same day.
Is there a free trial?
Yes. The free trial starts when your assistant goes live, not when you sign up, so setting up costs you no trial days. No payment is needed.
Does it work on WhatsApp?
Not yet. Today Dot answers on Telegram and in a chat window on your website. WhatsApp is planned.
Get started with Dot
Give your customers better answers.
Create your company account, add your FAQs, and connect your website or Telegram. Most businesses go live the same day.
Free trial starts when your assistant goes live. No payment required.
Add your FAQs
Upload your FAQs, documents or website content.
Connect a channel
Link your website chat or Telegram in a few clicks.
Go live
Your assistant is ready to help your customers.